Warranty Policy
M TECH Massage Chair Warranty Policy
M TECH Massage Chair is committed to providing high-quality products and reliable after-sales service. All massage chairs purchased from M TECH Massage Chair are covered by a local warranty service, giving our customers greater peace of mind.
This Warranty Policy explains the warranty period, warranty coverage, and the services provided under the warranty.
Warranty Coverage
All massage chairs purchased from M TECH Massage Chair are covered by a local warranty period starting from the date of delivery.
The warranty period may vary depending on the model purchased. The exact warranty duration will be confirmed at the time of purchase or stated on the relevant product page.
During the warranty period, eligible faults caused by manufacturing defects or normal use will be inspected, repaired, or serviced by our technical team.
What the Warranty Covers
This warranty covers defects arising during normal household use, including:
✔ Electrical system issues
✔ Motor or mechanical component defects
✔ Internal massage mechanism issues
✔ Manufacturing defects in parts or components
If a covered defect occurs during the warranty period, our service team will arrange an inspection and repair.
What Is Not Covered
The warranty does not cover damage caused by:
• Physical damage, accidents, or misuse
• Improper installation or operation by unauthorized persons
• Modifications or repairs carried out by unauthorized technicians
• Damage caused by power supply or voltage issues
• Normal wear and tear of exterior materials, including upholstery or cosmetic parts
• Damage caused by liquids, fire, or environmental factors
Unless otherwise stated, products used for commercial purposes may not be covered under the standard warranty.
Repair or Replacement Process
If your massage chair develops a fault during the warranty period, please contact our customer service team.
The warranty service process normally includes:
Customer Support Review – Our team will review the issue and may request additional information regarding the problem.
Inspection – Our technicians may inspect the product to determine the cause of the issue.
Repair or Replacement – If the issue is covered under the warranty, we will repair the product or replace the faulty parts.
In rare cases where the product cannot be repaired, a replacement option may be considered.
Warranty service will be provided within a reasonable timeframe depending on the nature of the issue and the availability of replacement parts.
Warranty Service Locations
Depending on the circumstances, warranty service may be provided through:
✔ On-site repair service within Hong Kong for eligible repairs
✔ Inspection at our showroom or service centre when necessary
✔ Technical support and guidance from our service team
Our team will coordinate the most convenient service option for the customer.
Warranty Claim Process
To request warranty service, please contact our support team and provide the following information:
• Customer name and contact details
• Product model
• Description of the issue
• Photos or videos showing the problem, if available
Our team will review your request and arrange the appropriate service.
Contact Us for Warranty Service
📍 Address: 15 Ching Wah Street, North Point, Hong Kong
📞 Phone: +852 9290 7448
🌐 Website: https://mtechshop.hk
🕘 Business Hours
Monday to Saturday: 11:00 am – 7:00 pm
Sunday: 11:00 am – 3:00 pm