Return and Refund Policy
At M TECH massage chairs, customer satisfaction is our top priority. To give customers peace of mind, we offer a 14-day return and exchange policy for all eligible massage chair orders.
Please see the policy below for the return process, refund conditions, and eligibility requirements.
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Customers can apply for a return or exchange within 14 days of receiving the product.
If you are not satisfied with your purchase during this period, you can contact our customer service team to apply for a return or exchange.
Return requests after the 14-day period may not be eligible for a refund or exchange.
Who Pays for Return Shipping
For approved returns:
✔ Customer pays for return shipping.
✔ Original shipping costs are non-refundable.
✔ For exchanges, shipping costs for the new product may apply.
Our team will confirm specific shipping costs with you before arranging a return.
Return Policy
To return or exchange an item, the following conditions must be met:
✔ The product must be in good working order.
✔ The product must not have any physical damage.
✔ All original accessories, components, and parts must be complete.
✔ If in original packaging, please return it.
✔ The product must not show signs of excessive wear, misuse, or modification.
All returned products may be inspected by our technical team before approval.
Refund Method and Time
Upon receiving and inspecting the returned item:
✔ If the return is approved, the refund will be processed within 3-7 business days.
✔ Refunds will be processed using the same payment method used at the time of purchase whenever possible.
✔ In some cases, refunds may be processed via bank transfer or other mutually agreed payment methods.
Shipping, installation, or transportation fees are non-refundable.
Processing time may vary depending on the bank or payment service provider.
Product Exchange
To exchange for a different massage chair model, customers can apply for an exchange within 14 days of purchase.
✔ Customers can upgrade or exchange models.
✔ If there is a price difference, the corresponding fee will be charged or a refund will be issued.
✔ Shipping costs may apply for replacement items.
Our team will assist customers in choosing the most suitable replacement model.
Exceptions (Non-Returnable Items)
The following items may not be eligible for return or refund:
• Products damaged due to misuse, accident, or improper handling
• Products missing accessories or necessary parts
• Products customized or specially ordered for a customer
• Clearance or promotional items marked "Final Sale"
• Products returned after the 14-day return period
These conditions help maintain product quality and safety standards.
Return Application Process
To apply for a return or exchange, please contact our customer service team and provide the following information:
• Order information
• Product model
• Reason for return or exchange
Our team will review your application and guide you through the return process.
Contact us for returns.
📍15 Ching Wah Street, North Point, Hong Kong
📞Tel: +85292907448
🌐Website: https://www.mtechshop.hk
🕘 Business Hours
Monday to Saturday: 11:00 am – 7:00 pm
Sunday: 11:00 am – 3:00 pm