Cancellation policy

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Order Cancellation Policy | M Tech Shop

 

At M Tech Shop, we understand that customers may sometimes need to cancel their orders. This policy explains when orders can be cancelled and the applicable conditions.

Our goal is to provide a clear and fair cancellation process while ensuring efficient delivery and logistics operations.

 

Cancel order before shipment

 

Customers can cancel their orders before the products are shipped from our warehouse or delivered.

If you wish to cancel your order:

✔ Please contact our support team as soon as possible ✔ Provide your order details and contact information

Once the cancellation request is confirmed, the order will be cancelled, and any eligible payments will be refunded according to our refund policy.

 

Cancellation after shipment

 

If the product has already been shipped or is en route, the order may not be able to be cancelled immediately.

in this case:

✔ Customers can apply for a return after receiving the product. ✔ This application will be subject to the conditions listed in our refund policy. ✔ Shipping or delivery fees may apply.

If necessary, our team will assist you with the return process.

 

Replenishment fee

 

Currently, M Tech Shop does not charge any restocking fees for canceled or returned products.

But please note:

✔ Shipping or delivery fees are non-refundable. ✔ Additional logistics or shipping fees may apply if the product has already been shipped or delivered.

 

How to cancel an order

 

To cancel your order, please contact our support team as soon as possible and provide the following information:

• Customer Name • Order Details or Product Model • Reason for Cancellation

Our team will review your request and confirm whether the order can be cancelled.

 

Contact us to learn about returns.

 

📍15 Ching Wah Street, North Point, Hong Kong

📞Phone number: +85292907448

🌐Website: https://www.mtechshop.hk

🕘 Business Hours

Monday to Saturday: 11:00 am – 7:00 pm

Sunday: 11:00 am – 3:00 pm